How your health information is handled.

Purpose of this Notice

This Notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

Vera Healthcare Florida LLC and its affiliated communities ("Vera," "we") are committed to protecting the privacy of your protected health information ("PHI"). This Notice applies to PHI held by Vera in connection with its operating communities — Pleasant Grove and Crown Court · Inverness Downtown — where applicable, and to PHI handled through partnerships with covered providers serving Vera residents.

How we may use and disclose your information

1. Treatment

We may use and disclose PHI to provide, coordinate, or manage your care and any related services. This includes sharing PHI with physicians, nurses, hospice or rehab providers, pharmacies, and other healthcare professionals involved in your care, when permitted by law.

2. Payment

We may use and disclose PHI as necessary to obtain payment for the services we provide and to facilitate insurance or third-party payment. This may include providing PHI to a health plan, long-term care insurer, or other payer.

3. Healthcare Operations

We may use and disclose PHI for healthcare operations — activities such as quality assessment, staff training, regulatory compliance, business management, and audits. We use the minimum information necessary for each operational purpose.

4. As required by law

We may use and disclose PHI when required by federal, state, or local law — including responses to court orders, subpoenas, and government audits.

5. Public health, safety, and protective services

• To public health authorities to prevent or control disease, injury, or disability;
• To the Food and Drug Administration regarding adverse events related to products;
• To report suspected abuse, neglect, or domestic violence to the appropriate authority, as required by Florida law;
• To workers' compensation programs in accordance with law;
• To law enforcement under specific circumstances permitted by HIPAA;
• To avert a serious threat to health or safety.

6. To family and friends involved in your care

Unless you object, we may disclose PHI to family members, close personal friends, or others identified by you who are involved in your care or in payment for your care. Where you are not able to agree or object due to incapacity, we may exercise professional judgment to determine whether disclosure is in your best interest.

Uses that require your authorization

Other uses and disclosures of PHI will be made only with your written authorization, which you may revoke at any time except to the extent we have already acted in reliance. Authorization is required for:

• Most uses and disclosures of psychotherapy notes;
• Uses and disclosures of PHI for marketing purposes (subject to limited HIPAA exceptions);
• Disclosures that constitute a sale of PHI.

Your rights

You have the following rights regarding the PHI we hold about you:

• Right to inspect and copy · You may request access to your PHI in our records. We may charge a reasonable fee for copies. We will respond within the time required by law.
• Right to amend · If you believe information in your record is incorrect or incomplete, you may request an amendment. We may deny the request under certain circumstances, in which case you may submit a statement of disagreement.
• Right to an accounting of disclosures · You may request a list of certain disclosures we have made of your PHI (other than disclosures for treatment, payment, or operations).
• Right to request restrictions · You may request that we limit how we use or disclose your PHI for treatment, payment, or healthcare operations. We are not required to agree to all requests, but will accommodate reasonable requests where required by law.
• Right to confidential communications · You may request that we communicate with you about your PHI in a specific way or at a specific location (for example, by mail to a specific address). We will accommodate reasonable requests.
• Right to a paper copy of this Notice, even if you have agreed to receive it electronically.
• Right to be notified of a breach of unsecured PHI affecting you, as required by HIPAA.

Filing a complaint

If you believe your privacy rights have been violated, you have the right to file a complaint. You will not be retaliated against for filing.

Internal · Vera Healthcare Florida LLC

Privacy Officer
Email: hq@vera-alf.com (subject line: "HIPAA Complaint")
Phone: (352) 204-9226

Federal · U.S. Department of Health and Human Services, Office for Civil Rights

hhs.gov/ocr/complaints
1-800-368-1019

Our obligations

Vera is required by law to:

• Maintain the privacy of PHI;
• Provide you with this Notice describing our legal duties and privacy practices with respect to PHI;
• Follow the terms of the Notice currently in effect;
• Notify you in the event of a breach of unsecured PHI affecting you.

Changes to this Notice

We reserve the right to change this Notice. A revised Notice will be effective for PHI we already hold as well as PHI we receive in the future. The current Notice will be posted on this page with the effective date and made available on request at any community.

Contact

Vera Healthcare Florida LLC

Email: hq@vera-alf.com

Phone: (352) 204-9226